Services
Everything below happens in your home, at your kitchen table or wherever the trouble lives. Every visit ends with written instructions.
Scams, pop-ups and safety
The screen that says you have a virus and demands payment, the caller who claimed to be from Microsoft or the bank, the email about a package you never ordered. We check the machine for remote-access software, clear the pop-ups, turn on call screening, and explain what happened without making you feel foolish. If money or an account is already involved we will help you reach your bank and the police, but we never handle those accounts ourselves.
Phones and tablets
Setting up a new phone, moving photos and contacts across, making text bigger, turning off the notifications that worry you, and finding the app that disappeared. We will also write down how to do the thing you asked about most.
Printers
Connecting a printer to Wi-Fi, printing from a phone or tablet, clearing jams, sorting ink and paper settings, and scanning documents to email.
Computers, Windows and Mac
Slowness, updates, pop-ups and warnings, printer and email trouble, organising files, and getting into accounts you have been locked out of. You type your own passwords; we never write them down.
TV and streaming
Remotes and inputs, streaming apps, sound bars, cable boxes, and a one-page card showing exactly which buttons get you to what you watch.
Wi-Fi and routers
New router setup, dead spots, dropped connections, guest access for visitors, and a written note of your network name and password kept wherever you want it.
Video calls and everyday questions
Zoom and FaceTime, email, photo sharing, and the general “what is this asking me?” questions. Nothing is too small.
What it costs
Initial visit, one hour
starts at $100
Most single fixes are done inside the hour.
Each hour after that
$50
A flat hourly rate. No minimum, no trip fee.
**Please note that we reserve the right to alter these prices for numerous reasons eg. Limited budget, specific circumstances, or special needs.
Always free
- The written instruction sheet
- The first phone conversation
- Travel within our service area
- A quote before any work starts
Paying
Cash, card or Venmo, at the end of the visit. Nothing up front.
Veterans
If you are a Veteran, ask us for a special discount.